FAQs | The Lindis Lodge Guest Information

FAQ's

Our reservations team has compiled answers to our most frequently asked questions below. For full details on our policies, please refer to our Terms & Conditions page, or contact the team directly for further assistance.

Inclusions

Nightly pre-dinner drinks and canapés

Nightly multi-course dinner

Daily breakfast

Daily lodge lunch or a gourmet packed lunch on stayover days

Turndown service

Complimentary minibar

Access to the lodge gym and private outdoor hot tub

On-property walking trails
Teas, coffee, and soft drinks are included, along with two pre-dinner drinks each night. Additional wines, spirits, cocktails and mocktails are available at an additional cost.
Yes, complimentary Wi-Fi is available throughout the Main Lodge and Pods, as well as the Black Diamond, the stables, the gym, guides’ room and fly-fishing room, gift shop and main gate.
Rates are inclusive of 15% Goods and Services Tax (GST).

Policies

Yes, a minimum two-night stay applies.
Guests must be 12 years or older, unless booking a full-property buyout. Triple occupancy in suites is possible with a rollaway bed at an additional nightly cost.
No, pets are not permitted in order to protect wildlife and the comfort of all guests, with the exception of certified guide and service dogs.
Please view our cancellation policy in detail on our Terms & Conditions page.
Yes, The Lindis is available for exclusive full-property buyouts.

Location

You can access The Lindis by vehicle via Birchwood Road, a well-maintained gravel road (4WD recommended). Conditions can vary in winter. We also have a private helipad on site. Please refer to our Destination page for more details.
Transfers are not included in the nightly rate.
We offer both vehicle and helicopter private transfers at an additional cost from Queenstown, Wanaka and Christchurch. Other locations can be arranged upon request.
We have a power outlet (230 V system) available for guests to use; you will need your own connector. There is also a Tesla Supercharger located about 30 minutes from The Lindis, in Omarama.
Summer: 20–30°C

Autumn: 5–25°C

Winter: -5–8°C

Spring: 8–22°C
Layers for both warm and cool conditions

Warm hat and scarf (especially for stargazing)

Clean hiking shoes (NZ customs requirement)

Rain or windbreaker jacket

Swimwear for the hot tub
New Zealand Standard Time (NZST) which is 12 hours ahead of Greenwich Mean Time (GMT +12).

Accommodation

We have two Master Suites, three Lodge Suites and three Pods at The Lindis.

Master Suites, located in the Main Lodge ~65m²

Lodge Suites, located in the Main Lodge ~50m²

Pods, out of sight yet just a stone’s throw from the Main Lodge ~18 m²
Accommodation includes up to two guests. Triple occupancy can be arranged in our suites at an additional nightly cost. This includes a rollaway bed and standard stay inclusions.
Check-in is from 3:00 p.m. on the day of arrival.
Check-out is by 11:00 a.m. on the day of departure.
Early check-in and late check-out are available at an additional cost (subject to availability). If you wish to arrive earlier, please contact our team to discuss options.
Please contact us directly with accessibility requirements — we will do our best to accommodate.
Yes, we have a fully equipped gym available onsite for guest use.
Yes, we have an outdoor private hot tub complimentary for guest use.
Yes, we have a private treatment room available for individual massage treatments. All treatments are available at an additional cost. We highly recommend pre-booking to ensure availability.

Dining

The below meals are included in your nightly rate:

Nightly Pre-Dinner Drinks and Canapés

Nightly Multi-Course Dinner

Daily Breakfast

Daily Lunch (choice of light lunch or packed lunch)

Culinary experiences (such as our Black Diamond BBQ, alpine picnics, mulled wine by the fire, high-country caviar and Champagne) and additional alcoholic beverages or mocktails are available at an additional cost.
Breakfast is à la carte. Lunch may be enjoyed as a light à la carte menu in the lodge or taken as a packed lunch for adventures. Dinner is a multi-course set menu, beginning with pre-dinner drinks and canapés.
Yes — we cater to all dietary needs and preferences. Please advise these in your pre-arrival communication. Each morning, the evening’s menu is shared with you, allowing us to reconfirm your preferences on the day.
Breakfast: from 7:30am

Lunch: from 12:00pm

Pre-dinner drinks & canapés: from 5:30pm

Dinner: from 6:00pm

Times are approximate; if you wish to dine outside of these hours, our team can pre-arrange to accommodate.
No — there is no need to book a table. Guests are welcome to sit when ready and choose a table to their liking.

Experiences

To ensure a seamless itinerary, we recommend pre-booking experiences ahead of your arrival. All experiences are subject to availability and weather conditions. You can explore our activity offerings HERE.
From guided hikes and horse trekking to heli-adventures, fly fishing, and private culinary experiences, there’s plenty to discover. You can explore our full range of activities HERE.
We offer a range of activities available year-round. In winter, guests can enjoy heli-skiing, heli-hikes, stargazing under the Milky Way, mulled wine experiences, and our culinary experiences offered at the Black Diamond. You can view our full experience guide HERE.
Yes, our treks are privately guided and tailored to all experience levels — from first-time riders to advanced. Expect gentle pacing, expert guidance, and time to pause and enjoy the scenery along the way.